Service and Information Assistance Lookup Table
"I need help with... / I have questions about..."
| ID | Category | Request/Question | Instructions |
|---|---|---|---|
| 1 | Complaint/Incident | Report a privacy incident/complaint | Submit a report in the EthicsPoint portal |
| 2a | My data stored by the University | Remove me from a mailing list | Contact the source(s) to requestion removal from the mailing list. If that doesn’t successfully remove you, forward the message with a descritpion of who you have contacted and when to privacyofficehelp@berkeley.edu. (Note: just telling us to unsubscribe you without providing details about the communication(s) received does not provide enough information for us to assist you.) |
| 2b | My data stored by the University | Review my Undergraduate Admissions File |
Contact the Office of Undergraduate Admissions (OUA). You will need to log in with your MAP credentials to access the FERPA Application Review request form. A representative of the Office of Admissions will contact you to schedule an appointment for you to view your admissions files. Please do not complete this form -- we will only redirect you to the links above. If you have more questions about reviewing your undergraduate admissions file, please direct them to the Admissions Office. |
| 2c | My data stored by the University | Deleting, Accessing, Correcting, or Limiting use of my data | Complete a UC Berkeley Data Subject Request |
| 2d | My data stored by the University | Preservation notices and consent requests | Contact the Office of Legal Affairs, the UC Office of General Counsel lawyer named in the letter, or privacyoffice@berkeley.edu for questions or concerns regarding preservation notices and consent requests. Note that preservation and collection acknowledgement and consent emails may be sent via an external vendor's internet domain, such as Docusign or RelativityOne. When uncertain of validity, seek confirmation from one of the aforementioned units. |
|
3a |
Someone else’s email or files |
Accessing former employee's email or files for business continuity | Accessing former employee email or files |
|
3b |
Someone else’s email or files |
Accessing an active account without consent | Consult with the Privacy Office for advice by sending an email to privacyofficehelp@berkeley.edu |
|
3c |
Someone else's email |
Placing an email auto-reply | To create an auto-reply message on an employee’s account (e.g., for an employee on extended leave or if a former employee did not create an auto-reply message before separation), the employee’s manager can send the request directly to the bConnected Team (bconnected@berkeley.edu) along with the language to be used in the auto-reply message. This does not require Privacy Office approval. (Note that redirecting/auto-forwarding mail to another account is not an approved practice.) |
| 4 | Reviewing a contract/agreement | The Privacy Office generally receives agreements for review via campus contracting offices* (which have delegated authority to sign contracts on behalf of the UC Regents), but we may provide privacy guidance for agreements in some other instances. Send a detailed email with relevant artifacts as attachments to privacyofficehelp@berkeley.edu to create a service ticket. (*See the Business Contracts Decision Support Tool for assistance locating the appropriate contracting office for your situation.) | |
| 5 | Consultation regarding Personal Cybersecurity/Privacy |
See privacy.berkeley.edu/personalcyber Email privacyoffice@berkeley.edu (this email does not create a service ticket) or privacyofficehelp@berkeley.edu (creates a service ticket in a confidential queue). Join an Office Hour (see below) |
|
| 6 | Other consultation |
Send a detailed email with relevant artifacts as attachments to privacyofficehelp@berkeley.edu to create a service ticket. Also, see below for Privacy Office Hours |
|
| 7 | Privacy Office Hours |
Privacy Office/Cybersecurity Clinic joint office hours for the UC Berkeley community:
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