Service and Information Assistance Lookup Table
"I need help with... / I have questions about..."
| ID | Category | Request/Question | Instructions |
|---|---|---|---|
| 1 | Complaint/Incident | Report a privacy incident/complaint | Submit a report in the EthicsPoint portal |
| 2a | My data stored by the University | Remove me from a mailing list | Contact the source(s) to requestion removal from the mailing list. If that doesn’t successfully remove you, forward the message with a descritpion of who you have contacted and when to privacyofficehelp@berkeley.edu. (Note: just telling us to unsubscribe you without providing details about the communication(s) received does not provide enough information for us to assist you.) |
| 2b | My data stored by the University | Review my Undergraduate Admissions File |
Contact the Office of Undergraduate Admissions (OUA). You will need to log in with your MAP credentials to access the FERPA Application Review request form. A representative of the Office of Admissions will contact you to schedule an appointment for you to view your admissions files. Please do not complete this form -- we will only redirect you to the links above. If you have more questions about reviewing your undergraduate admissions file, please direct them to the Admissions Office. |
| 2c | My data stored by the University | Deleting, Accessing, Correcting, or Limiting use of my data | Complete a UC Berkeley Data Subject Request |
|
3a |
Someone else’s email or files |
Accessing former employee's email or files for business continuity | Accessing former employee email or files |
|
3b |
Someone else’s email or files |
Accessing an active account without consent | Consult with the Privacy Office for advice by sending an email to privacyofficehelp@berkeley.edu |
|
3c |
Someone else's email |
Placing an email auto-reply | To create an auto-reply message on an employee’s account (e.g., for an employee on extended leave or if a former employee did not create an auto-reply message before separation), the employee’s manager can send the request directly to the bConnected Team (bconnected@berkeley.edu) along with the language to be used in the auto-reply message. This does not require Privacy Office approval. (Note that redirecting/auto-forwarding mail to another account is not an approved practice.) |
| 4 | Reviewing a contract/agreement | The Privacy Office generally receives agreements for review via campus contracting offices* (which have delegated authority to sign contracts on behalf of the UC Regents), but we may provide privacy guidance for agreements in some other instances. Send a detailed email with relevant artifacts as attachments to privacyofficehelp@berkeley.edu to create a service ticket. (*See the Business Contracts Decision Support Tool for assistance locating the appropriate contracting office for your situation.) | |
| 5 | Consultation regarding Personal Cybersecurity/Privacy |
See privacy.berkeley.edu/personalcyber Privacy Office/Cybersecurity Clinic joint office hours for the UC Berkeley community:
Or email privacyoffice@berkeley.edu (this email does not create a service ticket) |
|
| 6 | Other consultation |
Send a detailed email with relevant artifacts as attachments to privacyofficehelp@berkeley.edu to create a service ticket. Also, see above for Privacy Office Hours |